An invitation is not proof that a member can participate
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Track the member’s usable access separately from the invitation and account-creation stages.
Welcome
An invitation is only the beginning.
Help people reach the right place and their next useful activity.
Help people reach the right place and their next useful activity.
9 practical guides
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Design a first visit that gives an existing member one useful next step
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Welcome an existing member back to their community before introducing every feature of the new platform.
Help a member who can sign in but cannot reach the right space
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Identify the intended space and access condition before changing accounts or asking the member to pay again.
Handle a possible duplicate member account without losing context
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Confirm the account relationship through authorised procedures before deleting or merging anything.
Help members choose notifications without promising delivery
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Explain notification choices and a dependable way to find essential information; do not equate sending with reading.
Keep the next community event reachable during a platform move
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Verify the next real event’s date, timezone, host and join route independently of the general migration.
Check the mobile route members will actually use
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Test the intended browser or app route on a real device; a desktop administrator view is not a mobile acceptance check.
Create a member help route that works before sign-in
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A locked-out member needs a reachable help route that does not require access to the locked space.
Review early participation without treating silence as failure
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Look for evidence that essential community tasks remain possible, not an artificial engagement target.