Practical guide

Review a community transition against the promises you actually made

Last materially reviewed 2026-09-28

Quick answerEvaluate member tasks, unresolved cases and ongoing workload separately from the platform’s activity counters.
What to know

Return to the acceptance conditions

Read the original requirements brief and compare each essential task with observed evidence. Keep configuration, member access and participation separate. Record which conditions passed, which remain unknown and which failed. A general impression that the new site looks better should not replace the specific promises that justified the move.

What to know

Count the continuing burden

Review help requests, moderator work and retained old-platform dependencies. Distinguish a temporary learning period from a persistent design or access problem. Do not invent a normal rate of support requests or claim that quiet members have left. Use the evidence available and identify what additional observation would change the next decision.

What to know

Close only what is actually closed

End the agreed overlap only when its conditions are met and the authorised owner approves the relevant account action. Preserve required records appropriately and retire obsolete instructions. If a provider response remains pending, keep it as an owned dependency rather than marking the transition fully complete for reporting convenience.

What to know

A fictional review meeting

A group confirms that ordinary entry, discussion and event routes work, but a small archive segment remains inaccessible. It records a successful core transition with an unresolved archive dependency, names the owner and retains the agreed alternative. It does not describe the whole project as flawless or infer improved retention. The next step follows the actual remaining member need.

What to know

Before you close this task

Assign a closeout decision to each retained dependency. An old archive, temporary support route or unresolved ownership request should have a named owner and a reason it remains open. Do not automatically add another platform feature as the remedy; first determine whether the outstanding member task needs a configuration change, clearer instructions or a provider decision.

Continue when useful

Next: Participation review

Look for evidence that essential community tasks remain possible, not an artificial engagement target.

Open Participation review →

Sources used for this page

These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.

  1. Mighty Networks administration — Merchant documentation · mightynetworks.com · Merchant-controlled · checked 2026-09-28
  2. Member purchase and access — Merchant documentation · docs.mightynetworks.com · Merchant-controlled · checked 2026-09-28
  3. Mighty Networks events — Merchant documentation · docs.mightynetworks.com · Merchant-controlled · checked 2026-09-28